PRODUCT SOLUTIONS / GROUP ASSURANCE PRODUCTS
DISABILITY CLAIMS ASSESSOR
MUTUALPARK, CAPE TOWN
VACANCY NUMBER – IRC11358
ROLE SIZE M
LOW – OPERATIONAL
2 positions
We welcome applications from candidates with disabilities
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CLOSING DATE: 21 October 2011
RECRUITER NAME: Flatwell, Miss Karen Suzanne
+27 (0) 21 509 7663 (telephone)
+27 (0) 21 509 3801 (fax)
kflatwell@oldmutual.com (email)
+27 (0) 725000925 (mobile)
Role Description:This role uses specialist technical knowledge to assess risk for the business and/or specific products.
This role is for a dynamic individual with a willingness to learn and be part of a specialised claims assessing team.
Key result areas and work descriptors:Personal Effectivenesso Accountable for service delivery through own efforts
o Accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.
o Makes increased contributions by broadening emotional competence and technical skills
o Collaborates effectively with others to achieve results
o Reads own emotions and their impact
o Accepts and lives the company values
Social Effectivenesso Empathy – understanding others and taking an active interest in their concerns
o Service -recognising and meeting customer needs
Risk Managemento Uses specialist technical knowledge to evaluate and manage the validity of contracts and determine and manage the liability of claims.
o Determines, selects and accepts risk and/or liability on behalf of the organisation.
o Evaluates proposals and medical evidence against business rules and practices.
o Exercises discretion in decision making within standardised practice.
Role Qualifications and Requirements:Occupational Therapy, Qualified Nursing Sister or Physiotherapy Degree
At least 5 years experience in the relevent medical field.
Claims Assessing experience essential
Insurance industry exposure, with emphasis on Group Assurance products would be a distinct advantage
Good communication skills and the ability to develop and build good working relationships are essential
Excellent planning, organising and time management skills
Good working knowledge of Microsoft Word, Excel and Email.
Knowledge of AWD and Compass would be an added advantage
Detail Orientated.
Well developed interpersonal skills.
Well developed problem solving skills.
Must be a team player.
Conduct presentations
Emotional self-awareness
Self-confidence
Emotional self-control
Initiative
Empathy
Service orientation
Developing others
Influence
Communication
Conflict management
Teamwork and collaboration
Information Monitoring
Competencies:Business Awareness
Decision Making
Gaining Commitment
Information Monitoring
Ownership
Planning & Organising
Continuous Renewal